Terms & Conditions

Contact Us
Company Details
Paragon Microfibre Ltd
The Long Barn
Ashdown Business Park
Gillridge Lane
Crowborough, TN6 1UP
United Kingdom
Office Opening Hours

Mon – Fri: 8.30am – 4.30pm
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed

Cancellation Policy

Orders can only be cancelled before the goods are dispatched.

Refund Policy

If the product you wish to return is unopened, in its original packaging and in the same condition that it left us then we will assess it on receipt and if it meets our strict criteria then we will issue a refund.

Any goods returned must be done so at your own cost.

If a product is faulty then please send a photo of the defective item. We will then decide on the action to be taken. We may request the item is returned to us. If the item is not faulty or defective when it is returned to us then you may be liable to cover the cost of re-delivering to you. If we find that the item is faulty then we will replace it.

All measurements shown for microfibre products have a tolerance of + or – 5%.

Shortages/ Incorrect Products

We must be notified of any shortages or discrepancies within 48 hours of delivery. We take no responsibility for any shortages or discrepancies notified after this time. If your parcel arrives damaged, please note it with the courier or reject the delivery. If the box is damaged we accept no responsibility if items are missing and you have accepted delivery.

Please ensure you inspect your order closely when you receive it.

Delivery Policy

We aim to deliver all goods within 48 hours, however, this is not guaranteed. We send our products with Parcelforce on a next day service in mainland UK. They will keep you updated with time and date of your delivery via text or email, this is why this information is essential when ordering. If you have any questions or problems with your delivery, please visit www.parcelforce.com.Your tracking number will be on the confirmation email or text that you receive from them.

All orders placed before 2pm are despatched the same day. Orders placed after 2pm will be sent the next working day.

Shipping

We ship to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, and Ireland etc. For International destinations please email (sales@paragonmicrofibre.com) or call (+44 (0) 1749 326024) for a quotation/applicable shipping/delivery costs/charges.

Payment Methods

If you are interested in purchasing anything on this site, you may do so by adding the items to your shopping cart. We use WorldPay Payment System or Paypal, ensuring a safe transaction for you.