Returns & Refunds
Returns Address
We must be informed either by phone or email if you are intending to return any goods otherwise they may be misplaced.
Please send all return orders to the following address:
Paragon Microfibre Limited
Unit 5
Newhouse Farm
Station Road
Isfield
TN22 5XU
Cancellation Policy
Orders can only be cancelled before the goods are dispatched.
Refund Policy
If the product you wish to return is unopened, in its original packaging and in the same condition that it left us then we will assess it on receipt and if it meets our strict criteria then we will issue a refund. Carriage charges will not be refunded. You have 30 days from delivery receipt to return your items, to be eligible for a refund. Any goods returned for an exchange there will be a £3.45 re delivery charge
Any goods returned must be done so at your own cost.
If a product is faulty then please send a photo of the defective item. We will then decide on the action to be taken. We may request the item is returned to us. If the item is not faulty or defective when it is returned to us then you may be liable to cover the cost of re-delivering to you. If we find that the item is faulty then we will replace it.
All measurements shown for microfibre products have a tolerance of + or – 5%.
Shortages/ Incorrect Products
We must be notified of any shortages or discrepancies within 48 hours of delivery. We take no responsibility for any shortages or discrepancies notified after this time. If your parcel arrives damaged, please note it with the courier or reject the delivery. If the box is damaged we accept no responsibility if items are missing and you have accepted delivery.
Please ensure you inspect your order closely when you receive it.
Delivery Policy
We aim to despatch all goods within 24 hours, however, this is not guaranteed. We send our products with DHL on a next working day service to addresses within the UK. Any goods returned by the courier due to issues with the customers delivery address there will be a £3.45 re delivery charge to re send the goods.
All orders being delivered to addresses outside of the UK are sent Via DHL Express. If you have any questions or problems with your delivery, please visit the relevant web site. They will keep you updated with time and date of your delivery via text or email, this is why this information is essential when ordering.
Your tracking details will be on the confirmation email or text that you receive from the courier.
Custom duties will apply to any goods ordered from us to be delivered to your country of your choosing outside of the UK. By accepting these terms and conditions of your order you accept to pay any fees due on the goods that are instigated by your country or any countries that the goods have travelled through before arriving at their final destination. We will not offer any refund or accept any refused orders.
Shipping
We ship to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Ireland and International.