Terms & Conditions

Cancellation Policy

Orders may only be canceled prior to shipment.

Refund Policy

If the product intended for return is unopened, in its original packaging, and in the same condition as when it left our facilities, we will evaluate it upon receipt. If it meets our strict criteria, a refund will be issued. Please note that carriage charges are non-refundable. Returned goods must be shipped at your own expense. For faulty products, kindly provide a photograph of the defective item for our assessment. We will determine the subsequent course of action, which may include requesting the item's return.

If the returned item is not faulty or defective, you may be responsible for additional charges related to re-delivery. For goods returned due to issues with the delivery address, a re-delivery fee of £3.45 will apply. Should we determine that the item is faulty, a replacement will be provided. For exchanges, a re-delivery fee of £3.45 will also apply. Please note that all measurements for microfibre products are subject to a tolerance of + or – 5%.

Shortages/Incorrect Products

Any shortages or discrepancies must be reported within 48 hours of receipt. We are not responsible for shortages or discrepancies reported after this period. In the event of a damaged parcel, please note this with the courier or refuse the delivery. If the box is damaged upon arrival, we accept no responsibility for missing items once the delivery is accepted. Kindly inspect your order thoroughly upon receipt.

Delivery Policy

We strive to dispatch all goods within 24 hours; however, this cannot be guaranteed. Orders within the UK are shipped via Parcelforce or Royal Mail on a 48-hour tracked service. Please be aware that we are not liable for any delays encountered by these carriers.

https://www.parcelforce.com/track-trace

All international orders are shipped via DHL Express. If you have any questions or issues regarding your delivery, please consult the relevant courier's website. Tracking details will be included in the confirmation email or text message sent by the courier. It is essential to retain this information at the time of ordering. Customs duties and taxes may be applicable to international shipments to your destination country. By accepting these terms, you agree to pay any applicable fees imposed by your country or transit countries.

We do not provide refunds on shipping costs for refused or undelivered international orders.

Shipping

We deliver to the UK Mainland, Isle of Man, Isle of Wight, Channel Islands, Scottish Islands, Ireland, and other specified regions. For international destinations, please contact us at (sales@paragonmicrofibre.com) or (+44 (0) 1749 326024) for quotations and applicable shipping charges.

Payment Methods

To purchase items from this site, please add them to your shopping cart. Transactions are processed through Shopify Payment System or PayPal, ensuring secure payment processing.